Frequently Asked Questions (FAQs)
1. Where are you based?
We are located at 189 Helen Joseph Street, Johannesburg, South Africa. All our orders are shipped from this location.
What payment methods do you accept?
We accept:
- Debit & Credit Cards (Visa, Mastercard)
- Instant EFT (via PayFast)
How long does delivery take?
Delivery typically takes 2–5 working days depending on your location. Tracking details will be sent to you once your order is dispatched.
How much is delivery?
We offer free delivery on orders over R999.99.
A standard delivery fee of R129.00 applies to orders under R999.99
Can I collect my order instead?
Yes! You can select in-store pickup at checkout and collect your order from our store within 24 hours
(during trading hours).
How do I track my order?
Once your order is dispatched, you’ll receive a tracking link via email or SMS. You can also contact us directly if you need help tracking.
What is your return policy?
We accept returns within 7 days of delivery for unworn, unused items with original tags.
Sale items are non-refundable.
Please email us at returns@noxwholesalers.co.za to initiate a return.
Do you offer exchanges?
Yes! If the size doesn’t fit or you’d like to swap an item, we’re happy to help. Exchanges are subject to stock availability.
How do I contact customer service?
You can:
WhatsApp us at 061 491 1957
Email: support@noxwholesalers.co.za
DM us on Instagram @noxwholesalers
Do you restock sold-out items?
We restock popular items regularly. Sign up for restock alerts on the product page or follow us on social media for updates.
Do you offer bulk or wholesale pricing?
Yes! For bulk orders or wholesale inquiries, please email sales@noxwholesalers.co.za